Privacy Policy

Introduction

88fi (accessible at https://88fi.app) is Bangladesh's trusted online casino and sports betting platform. This Privacy Policy describes how 88fi collects, uses, stores, and safeguards the personal information you provide when you access our website, register an account, place bets, make deposits or withdrawals, or otherwise interact with our services. By using the 88fi platform, you acknowledge that you have read, understood, and agreed to the practices described in this policy.

This policy applies to all users of the 88fi platform, including visitors from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions across Bangladesh. We are committed to handling your information responsibly and transparently. If you do not agree with any part of this Privacy Policy, you should discontinue your use of the 88fi platform immediately and contact our support team to close your account.

Information We Collect

We collect personal information from you when you register an account, complete identity verification (KYC), make a financial transaction, or contact our support team. The categories of information we may collect include:

• Identity information: full name, date of birth, national ID number, and photographic ID documents required for KYC compliance.
• Contact information: email address, mobile phone number (used for account notifications and transaction alerts via bKash, Nagad, or Rocket).
• Financial information: deposit and withdrawal transaction records, payment method identifiers (mobile wallet account numbers masked), and account balance history.
• Technical information: IP address, browser type, device identifiers, operating system, session duration, pages visited, and clickstream data collected automatically when you use our platform.
• Behavioural and gaming data: wager history, game session logs, bonus usage records, and responsible gaming preferences you have set on your account.

We only collect information that is necessary for the operation of the 88fi platform and for compliance with applicable regulations. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for identity verification under applicable KYC standards.

How We Use Your Information

The personal information we collect is used exclusively to deliver, maintain, and improve the 88fi platform and the services it provides. Specifically, we use your data to:

• Create and manage your 88fi account, verify your identity in accordance with KYC requirements, and process your deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and supported bank partners.
• Deliver, personalise, and improve the services available on 88fi including cricket betting, live casino, slots, crash games, colour prediction, and bingo offerings.
• Send you transactional communications such as deposit confirmations, withdrawal processing notifications, account security alerts, and bonus credit messages.
• Conduct fraud prevention, anti-money laundering (AML) screening, and responsible gaming monitoring to protect both our users and the integrity of the platform.
• Analyse aggregated, anonymised usage data to improve platform performance, resolve technical issues, and develop new features that better serve our Bangladeshi player community.

Payment Data and Financial Information

When you make a deposit or withdrawal on 88fi using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or supported bank transfer methods, we process the transaction data necessary to complete that financial operation. We do not store full payment card numbers or mobile wallet PINs on our servers. Payment processing is handled through secure, encrypted channels, and financial records are retained in accordance with applicable financial regulations and our internal audit requirements.

All financial data is treated with the highest level of confidentiality. Access to financial records is strictly limited to authorised 88fi personnel who require such access in order to perform their roles. We employ role-based access controls, audit logging, and regular internal reviews to ensure that financial information is not accessed, modified, or disclosed without proper authorisation.

Cookies and Tracking Technologies

88fi uses cookies and similar tracking technologies to improve the functionality of our platform, analyse site usage, and deliver a more personalised experience. The types of cookies we use include:

• Essential cookies: required to operate core platform functions such as maintaining your login session, remembering your language preference (English or Bengali), and securing your account activity during a session.
• Analytics cookies: collect anonymised data about how users navigate 88fi — which games they explore, how long they engage with cricket betting markets, and which features they use most — so we can improve the platform experience.
• Preference cookies: store your selected settings such as notification preferences and responsible gaming limits you have configured, so these are remembered between sessions.

You may configure your browser settings to block or delete cookies. Please note that disabling essential cookies may affect the functionality of the 88fi platform, including your ability to log in and access your account. We do not use tracking technologies to build advertising profiles or to share your behavioural data with advertising networks.

Data Sharing and Disclosure

88fi does not sell, rent, or trade your personal data to any third party. We may share data with trusted service providers and partners who assist us in operating the platform, subject to strict confidentiality obligations. Circumstances in which we may share your data include:

• Payment processors and mobile wallet providers (including bKash, Nagad, and Rocket) to facilitate your deposit and withdrawal transactions on the 88fi platform — only the data strictly necessary for the specific transaction is shared.
• Game technology and content providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Ezugi, and Microgaming, to the extent required to deliver their games on the 88fi platform and to ensure fair play certification.
• Legal and regulatory authorities, where 88fi is required by applicable law, court order, or regulatory direction to disclose user information. In such cases, we will disclose only the minimum information legally required, and we will notify affected users where permitted by law.

Data Retention

We retain your personal data for as long as your 88fi account remains active, and for a period thereafter as required to fulfil our legal, regulatory, audit, and dispute resolution obligations. Financial transaction records are typically retained for a minimum of five years following the date of the transaction in order to comply with applicable financial record-keeping requirements. Gaming and wager history may be retained for a period of up to seven years to facilitate responsible gaming reviews and audit processes.

When your data is no longer required for any of the purposes outlined in this policy, 88fi will securely delete or anonymise it in accordance with our internal data lifecycle procedures. You may request early deletion of your account data by contacting our support team, subject to our retention obligations under applicable law.

Your Privacy Rights

As a user of the 88fi platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Privacy Request — [Your Right]':

• Right of access: you may request a summary of the personal data 88fi holds about you, including the categories of data, the purposes for which it is held, and any third parties with whom it has been shared.
• Right to rectification: you may request the correction of inaccurate or incomplete personal data held by 88fi. Minor account details such as your contact number or email address may be updated directly through your account settings.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal and regulatory retention obligations.
• Right to data portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format where technically feasible, so you can transfer it to another service provider.
• Right to object: you may object to the processing of your personal data for direct marketing purposes. If you no longer wish to receive promotional communications from 88fi, you may update your notification preferences in your account settings or submit an opt-out request to our support team.

We will respond to all privacy rights requests within a reasonable timeframe and in any case within 30 days of receipt. In some cases, particularly for complex or high-volume requests, we may require additional time and will notify you accordingly. We may ask you to verify your identity before processing a privacy rights request to protect you against unauthorised access to your data.

Security Measures

88fi employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our platform uses SSL (Secure Sockets Layer) encryption for all data in transit between your device and our servers. Account access is protected by password-based authentication, and we strongly encourage all users to enable two-factor authentication (2FA) on their 88fi accounts for an additional layer of security.

While we take all reasonable steps to safeguard your personal data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data security incident that materially affects your rights or interests, 88fi will notify you promptly and take all necessary steps to contain the incident and minimise its impact. We conduct periodic security reviews and update our practices in line with evolving industry standards to maintain a safe and reliable platform for our Bangladesh user base.

Third-Party Links and Services

The 88fi platform may reference or display content relating to game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These providers operate under their own privacy policies and data-handling practices, which are independent of 88fi. When you engage with a game delivered by a third-party provider, that provider may process certain technical data (such as your session ID and game result data) in accordance with their own policy. 88fi is not responsible for the privacy practices of third-party game providers, and we encourage you to review their respective privacy policies if you have concerns about how they handle your data.

Minors and Age Restriction

88fi is strictly an adult platform. Our services are available only to persons who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and you believe that a minor has created an account or provided personal data to 88fi, please contact us immediately at [email protected] so that we can take appropriate action, including closing the account and deleting any associated personal data. We employ age-verification procedures as part of our KYC process to prevent underage access to gambling services.

Changes to This Privacy Policy

88fi reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the 'Last Updated' date shown at the top of this page and, where the changes are significant, we will notify registered users via the email address or mobile number associated with their account. Your continued use of the 88fi platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms.

We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your information. If you have any questions or concerns about the changes made, you are welcome to contact our support team at any time before continuing to use the platform.